CHANGE IN GOVERNMENT TESTING REQUIREMENTS - CLICK HERE IF YOU ARE AFFECTED

Shipping & Dispatch

UK Shipping 

**DPD Next Day Delivery, will be substituted with Royal Mail 24 Hour Tracked for certain locations. This applies to (but not limited to) Northern Ireland, Scottish Highlands & Isle of Wight.

Once your order has been dispatched, you will receive an email from Flysurance containing your Tracking Number (if applicable). If you are ordering by DPD, then DPD will also email you a 1hr delivery window on the morning of delivery. 

Dispatch

Monday - Friday. Orders received before 1pm will be dispatched the same day.

Monday - Thursday. Orders received after 1pm will be dispatched the next day.

Friday (After 1pm), Saturday & Sunday. Orders received will be dispatched on Monday.

Please Note: DPD do not guarantee delivery on Saturday (if you have ordered before 1pm Friday, this will be guaranteed for Monday delivery, but could be delivered earlier)

Delayed Delivery: You should order your tests as soon as possible before you travel to allow for delays. We are unable to take any action with our courier until 48 hours after the planned scheduled delivery day. 

Unable to Deliver: Our courier companies will attempt to re-deliver in accordance with their own policy (DPD is two times for example). If the package cannot be delivered for any reason (no one home, incorrect delivery address etc), the package will then be sent back to Flysurance. Only once we receive the items back at Flysurance, will we then contact you to arrange re-delivery - please note we do not offer refunds in this instance, we re-arrange delivery.