Please ensure all details you have supplied when you register your Test Kit via the Passenger Information Form are correct - should there need to be any amendments once this form has been submitted, a £10 amendment fee will be charged per correction as per 3.2 of our Terms of Service.
When it's time to submit your results by email, please ensure the correct procedure has been followed as detailed on the instructions enclosed within your Test Kit.
The test cassette must have the Time and Date the Test was taken and the subject line of your email must contain the Test Kit ID & the time and date on your test cassette
Should the date & time be missing from your Test Cassette or the Subject Line be incorrect, you will be informed by email. A £10 Service Fee will be charged before we are able to issue the Fit to Fly Certificate as per 5.7 of our Terms of Service.