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FAQs

I'm flying back to the UK - I'm fully vaccinated, what do I need?

 

As of the 24th October, any vaccinated adult (and children under 17 vaccinated or not), only require a Day 2 Lateral Flow Test. 

 

I'm flying back to the UK - I'm not fully vaccinated, what do I need?

 

As of the 4th October, any non-vaccinated adult, will require a pre departure antigen test and a Day 2 & Day 8 PCR Test. You will also need to isolate for 10 days on arrival into the UK

 

You'll also need to complete a Passenger Locator Form (PLF) which you can find here.

How does the new Day 2 Lateral Flow Test work?

We make it really easy & simple. There are 2 parts to how our Day 2 Lateral Flow Tests work. 

Part 1: Register the kit online (using your Test Kit ID) that is enclosed with each test. Once you register, this will then give you your Unique Booking Reference - this is the one you require for your Passenger Locator Form. This can be done by scanning the QR code on your instructions.

Ideally, you should do this before you leave the UK, however if you are already abroad when you order, please contact one of the team via live chat and we can give you your Test Kit ID and the link to register online.

Part 2: Scan the 2nd QR code on your instructions to access the online portal. Here you will upload your results (photo of the test using the template sheet). Once uploaded, we aim to get your certificate to you within 60 minutes providing it is received within the hours of 8am - 8pm, however it is guaranteed same day (including weekends).

Part 2 can be done anytime from landing in the UK (Day 0) to 48 hours after (day 2). 

Email Correspondence

Please note that it is the customers responsibility to ensure that they have removed any blocks on their email system that may prevent the registration notification and subsequent reports of results coming through.

Also we advise customers to ensure that they check SPAM / JUNK folders for email correspondence. Flysurance hold no liability where the customers own email provider has blocked communication from Flysurance. Please note that Flysurance Certificates are supplied in PDF format.

When will my test be dispatched & how does shipping work?

 

Read more on our shipping policy by clicking here. We always include free delivery, however you can upgrade to Next Day if you wish. 

How do our Pre Departure Antigen Tests work?

You'll order your test online, once it arrives you'll register it & complete a quick information form. Once you've followed the instructions & completed your test, simply email in your results & we will issue you a Fit to Fly Certificate.

The instructions are included with each test kit and you'll be given a template and Test Kit ID, each ID is unique and belongs to your order.

This is a slightly different process to our Day 2 Lateral Flow Tests.

When will I receive my Fit to Fly Certificate (Rapid Antigen)?

We aim to issue your certificate within 60 minutes of receiving your results (if received between 8am - 8pm including weekends). If we receive your results outside of these hours, they will be issued by 10am. 

When will I receive my Fit to Fly Certificate (PCR)?

You will receive your Fit to Fly Certificate no later than 36 hours after the sample is received in our lab.

How do I send my PCR Test Off

You will need to post your Pre Departure PCR, Day 2 or Day 8 PCR via a dedicated Royal Mail Priority Postbox - there are over 35,000 of them throughout the country. You can find your nearest one by clicking here. Always check the collection time of your nearest Postbox.

When do I get my Unique Booking Reference Number for my Day 2 / Day 8 PCR Test for my PLF Form?

Once you have ordered, contact one of our friendly via online chat (or email), our office hours are 8am - 10pm, we will then be able to give you access for you to assign yourself a Unique Booking Reference.

 

Do I need to register my Test?

Day 2 Lateral Flow: 

Part 1 registration you will provide your contact & travel information, once completed you will receive your Unique Booking Reference. 

Part 2 is where you will upload your results to our portal to receive your certificate.

Pre Departure Rapid Antigen:

Use the link enclosed within your instructions to register the test before you email us your results. Please Note, this is a slightly different process to the Day 2 Lateral Flow

PCR: 

Part 1 registration you will provide your contact & travel information, once completed you will receive your Unique Booking Reference. 

Part 2 registration is done via the QR code enclosed within your test kit. You will need to do this prior to sending to our lab.

What is a Fit to Fly Certificate?

It is a verified document accepted by airlines and border forces that grant you access to travel. Our certificates are genuine and will include your Passport Number & Unique Reference Number for authentication by the relevant bodies.  Additionally, it will be signed by a NHS trained UK General Medical Council (GMC) doctor confirming you are fit and safe to travel.

Who are Flysurance?

We are a Government Listed & Approved Private Covid-19 Test Provider. We work with many major Travel Companies & Tour Operators and issue Fit to Fly Certificates for thousands of travellers.

What is a Rapid Antigen (Lateral Flow Test)?

A rapid antigen test detects protein fragments specific to Coronavirus. It can be done in a home environment, which makes it simple & easy. Rapid antigen tests have a quick turnaround time with results being reported within 20 minutes. Flysurance can then issue your Fit to Fly Certificate normally within 60 minutes of receiving your results.

Who can use Flysurance's kits?

You can use our testing kits if your destination country accepts Lateral Flow Test results OR if you are returning to the UK. The kits should only be used for travel purposes, if you think you are Positive for Covid-19, you should seek advice from NHS website.

Last Updated: 21/10/2021 12:20. These FAQs are to be used as a guide and are not exhaustive. Flysurance takes no responsibility should any incorrect advice/guidance be given within these FAQs